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The following month, McKinsey research (“Defining the skills citizens will need in the future world of work” ) into 18,000 people in 15 countries identified 56 foundation skills that will help citizens thrive in the future of work.
Thanks to her strong customer success professionalism combined with excellent interpersonalskills, she drives a great vision for using customer success to help aspiring CS professionals grow in this field. Bill Cushard is the Executive Director & Global Head of the Future of Work and Customer Education Practices at Service Rocket.
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