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Flexibility : When the global pandemic rerouted our focus, we swiftly adjusted to meet our customer needs by leveraging the power of community. Our GAM program represents the premium, global offering to our largest and most strategic globalaccounts. Reaching New Clients by Scaling the Existing GAM Program.
Director GlobalAccount Management, Aramex. Aramex is a leading global provider of comprehensive logistics and transportation solutions, headquartered in Dubai and listed on the Dubai Financial Market. By Shahaboddin Wahdatehagh, Sr.
Among the challenges was gaining visibility into various aspects of their strategic accounts, leveraging best practices from different teams, and institutionalizing processes and systems to ensure smooth operations across their international offices. This is where GlobalAccount Management (GAM) comes into play.
Whatever their frequency, they are mainly used to analyse together what has happened since the previous meeting and to plan operations for the next reference period. Then, the same meeting is used to jointly plan ahead. A big mistake to avoid is the “fat” Business Review with too many participants and topics.
Whale Hunting with GlobalAccounts. It’s not often that I write book reviews but if there’s one book on sales management you should plan to read before the end of the summer holidays, it’s Whale Hunting with GlobalAccounts. Key account managers should not just be order-takers. The message from this blog?
Even when I was leading a $400 million globalaccounts organization. Activity Goal: One meeting with a new decision-maker each week. For 20 years, I had a monthly sales quota. Rather than start the year 20 times, I actually started the “year” 240 times. Start with the numbers.
Sales Meetings. # of Sales Meetings. Some of you may be thinking that setting activity targets for strategic account managers is not appropriate or may not be received well. . # Contracts Sent Out. Total $ Contracts Sent. New Opportunities Created in CRM. # of New Oppty. Average Oppty Size. Demonstrations. #
We recently conducted negotiation coaching for over $1b in revenue on over 100 renewal opportunities for a global client of ours. We weren’t training their new reps, but working with some of their most seasoned globalaccount managers to help them be more strategic and successful. For most, it’s often a vague and gauzy term.
Referrer and intermediary insights As part of your referrer and intermediary management programme, you will have regular meetings with them. Initial client contact and scoping calls Most firms will ask about competing firms during the initial contact on receipt of a pitch request or as part of any scoping calls or meetings.
For example, today’s Inside Sales teams might serve small businesses, field (geographic) to medium firms, and enterprise sales for large and globalaccounts. Enabling virtual selling is much more than Zoom meeting logistics. Remember that the initial physical in-person meeting was the most important before the pandemic.
The way we define value is based on how customers make decisions: “How does your solution help you meet their needs better than alternatives?” At the end of the process we documented one key issue almost all these very seasoned globalaccount managers had; they were discussing commercial terms separate of value. I think not!
Account Reviews Account reviews for key accounts are regular evaluations conducted by a company to assess the performance and satisfaction levels of its most important customers and develop strategies to improve the overall relationship with the account.
takes a slightly different angle its a revenue intelligence platform that captures all sorts of sales activity data (emails, meetings, etc.) and uses AI to drive account planning. From identifying a missed upsell in seconds, to mapping an entire globalaccount with a click, AI gives us an edge that simply didnt exist a few years ago.
Step one: Danielle arranges an internal meeting with Marketing. Her consultancy work is focused on Commercial Excellence, Executive coaching & leadership, KAM/SAM roadmaps & journeys, as well as Account based Marketing. Dominique is a panelist and keynote speaker in Europe and the U.S.
For example, today’s Inside Sales teams might serve small businesses, field (geographic) sales to medium firms, and enterprise sales for large and globalaccounts. Enabling remote selling is much more than Zoom meeting logistics. Sales organization structures often align with customer segments.
AI tools to augment the SAM: Collect value propositions from virtual sales meetings across the organization. Robert Box Managing Partner and GlobalAccount Director – Mercuri International Robert Box is a Managing Partner and GlobalAccount Director at Mercuri International.
And, you know, I think I think what what most people need, not just the not just clients, but I think it’s what most people, whenever you meet people for the first time, or even when you’re not being curious and inquisitive and asking and being interested, is often the thing that most endears people to other people.
Contribute to, and have accountability for, the account plan. Challenge account strategy and tactics. Participate in internal leadership and customer accountmeetings – and not only when “the house is on fire”. Coach SAMs on business matters. Dominique is a panelist and keynote speaker in Europe and the U.S.
In this role, the focus is on managing larger accounts, developing and implementing key account strategies, and leading a team of Key Account Managers. National Sales Manager: A National Sales Manager oversees the sales team and sales strategies for a particular region or country, which includes managing Key Account Managers.
They paired me with a world leading expert in listening, Andrew Wolvin, as my advisor, and I told him within the first two to three weeks of meeting him that I was not going to become a listening person. So when we turn up, it’s good practice to, prepare, have a pre-meeting plan. So this is a good topic to kind of understand.
Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Relationship building through regular customer meetings and/or interaction.
Sales jobs typically will align to customer segments and can range from globalaccount management to field sales to inside sales. The structure may be developed around key segments – for example, the telecommunications industry or major accounts. That plan promotes aggressive selling behaviors.
Develop globalaccount support strategies with sales to drive client promotors, referrals and identify new sale opportunities. Quickly build and then maintain ongoing relationships with decision-makers, through virtual meetings and correspondence.
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