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The Ultimate Guide to New Employee Onboarding

The Center for Sales Strategy

If new employee onboarding procedures are insufficient, it can take up to 12 months for new hires to reach max productivity. New employee onboarding has always been an issue. There are always holes in an onboarding process, and some companies seem better at it than others.

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The Definitive Guide to Client Onboarding and Positive Customer Experiences

Nutshell

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. We’ve created this customer onboarding guide to kickstart your onboarding strategy and create a process that reduces churn and delights customers. Find out here.

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Customer Onboarding Specialist Job Description: Templates and Examples

Help Scout

A customer onboarding specialist manages onboarding. If your company is splitting responsibilities in a similar way, this post will teach you how to write a customer onboarding specialist job description that attracts the most qualified candidates and gets them excited to apply.

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The 10 Best SaaS CRM Software

Hubspot Sales

You need to be as agile as ever to react to shuffling personnel, the mass onboarding of new employees, and restructuring teams. A SaaS company isn’t future-proof without a centralized database of customer data, leads, and contact information. Drawbacks: The onboarding process isn't straightforward like HubSpot CRM. What‘s next?

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The 5 Best Practices for Perfected Remote Onboarding

Showpad

Remote onboarding is not an easy feat. Human resources teams everywhere are still trying to figure out how to best onboard new employees when they can’t be there to answer questions and ease their nerves. Making new hires feel comfortable from the get go is crucial during the onboarding process. Communicate expectations upfront.

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Break & Glue: The art of capturing complex mega-strategic accounts in CRM to get the most from account planning tools 

Strategic Account Management Association

I realize that some people reading this may wonder why they even need an account planning tool when all the information they need about their customer resides in their CRM platform. Additionally, you will burden your SAM team with an excess of customer information, preventing them from focusing on and documenting what’s really important.

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The best ways to protect customer information in CX

Zendesk

In a connected world, information security is critical, and companies must comply with industry regulations and standards for general security and privacy frameworks. With maintaining trust with your customers, it is your responsibility to protect your customers’ information once it arrives in your ecosystem.