Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Kainexus

MARCH 24, 2024

Staying ahead of the curve is paramount to success in the ever-evolving retail landscape. With consumer preferences, market trends, and technology constantly shifting, retailers must adapt and innovate continuously to remain competitive. This is where the concept of continuous improvement becomes invaluable.

Retail 87

Retail Profitability Innovation Customer Experience 87

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. The drastic shift over the last 12 months reminded us that nothing is permanent, including long-ingrained ideas about how retailers should do business.

Retail 98

Retail e-Learning Customer Experience Insurance 98

NG Data

NOVEMBER 1, 2023

The post Shakeup in Retail Banking Strategy Spurs Product and Branch Innovation appeared first on NGDATA.

Banking 52

Banking Retail Innovation 52

Customer Think

NOVEMBER 13, 2023

In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. One effective approach is the implementation of a community-building strategy.

Retail 72

Retail Customer Experience Innovation Marketing 72

Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 64

Retail Digital Transformation Innovation Digitalization 64

Customer Think

FEBRUARY 1, 2022

Retailers ended 2021 scrambling to cover for a worker shortage, and food sellers likely felt the worst of the squeeze as shopper demand at the grocery climbed. This has inspired some innovative fixes. Self-checkout helps, but stores need workers to answer questions, stock inventory and prepare foods.

Retail 69

Retail Customer Experience Innovation 69

Flevy

JUNE 26, 2024

The Retail industry is a vibrant and ever-evolving sector, characterized by its direct interaction with consumers and its critical role in the global economy. Maintaining a robust value chain in the Retail industry is paramount for delivering a seamless shopping experience, optimizing operations, and driving growth.

Retail 52

Retail Supply Chain e-Learning Artificial Intelligence 52

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. As Mitch Joel, Founder of Six Pixels Group Inc.,

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Flevy

JUNE 22, 2024

The Omnichannel Retail industry is revolutionizing the way customers interact with brands, blending online and offline channels to create a seamless shopping experience. According to McKinsey, retailers with advanced omnichannel capabilities can achieve a 5-10% revenue uplift and a 30% increase in customer lifetime value.

Retail 52

Retail Logistics Supply Chain Procurement 52

Planview

JANUARY 14, 2016

But in the past year, the rapid adoption of financial services innovation technology has catapulted banking, insurance, and financial leaders into the now. Digital Financial Innovation Is The Antidote To Disruption. Disruption and innovation often go hand-in-hand, but staying competitive means being ready for it.

Financial Services 63

Financial Services Innovation Digitalization Banking 63

SalesGlobe

NOVEMBER 14, 2024

Inside Sales teams also occasionally focus on specific verticals, such as finance, retail, or tech, which helps them develop a deeper understanding of their customers’ industries compared to a more generalized model, where sellers cover a wide variety of industries. Design Thinking to Solve Your Biggest Sales Challenge.

Sales 59

Sales Finance Retail Innovation 59

Customer Think

FEBRUARY 21, 2024

As everybody knows, the retail scene has undergone a significant change, with technology woven into the modern shopping experience. I mean that technology and innovation in the […]

Retail 59

Retail Customer Experience Innovation 59

Customer Think

JULY 14, 2024

A shift has occurred in retail, fuelled by technological advancements and a change in consumer expectations. Remember the days when shopping would involve leaving your house, buying a few items and then going home? We don’t either. Shopping is no longer just about the product but also about the experience. And there is no greater […]

Retail 64

Retail Customer Experience Innovation 64

Planview

FEBRUARY 2, 2016

Welcome to Spigit’s weekly roundup of innovation links, where we feature a carefully curated selection of our favorite content on innovation, crowdsourcing, and more from around the web. Why Black Cabs Need to Innovate, Not Fight. This article argues that, to stay alive, black cabs need to innovate, not fight against Uber.

Innovation 58

Innovation Banking Insurance Financial Services 58

Zendesk

AUGUST 24, 2022

More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. The post The ultimate guide to CX in retail appeared first on Zendesk. And much more.

Retail 52

Retail Digitalization Innovation Customer Experience 52

Planview

MARCH 29, 2019

From inception, innovation has been at the core of Cambia Health—it’s truly in their DNA. Cambia is an exemplary example of how organizations can create a culture of innovation by engaging their most valuable resource—their people. The Cambia Health Solutions Case Study: Creating a Culture of Innovation. The Challenge.

Innovation 60

Innovation Healthcare Energy and Utilities Insurance 60

QYMATIX

JULY 11, 2022

Most of the general public probably ignores the role of distribution on the European landscape, although it plays an essential role as the interface between importers, manufacturers, retailers and service providers. Wholesale and retail together also employ the same number of people as manufacturing.

Manufacturing 98

Manufacturing B2B Retail Innovation 98

Hubspot Sales

SEPTEMBER 27, 2021

The franchisor is responsible for the overall success of the brand, so they must know how to continuously improve operations, expand the business model, and innovate upgrades or new products and services to fulfill consumer needs. Many restaurant chains, retail stores, and gyms follow this style of franchising. Types of Franchises.

Retail 124

Retail Advertising Small Business Innovation 124

Customer Think

APRIL 25, 2021

Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank. To meet the needs of the empowered 21st Century consumer, most companies, especially larger enterprises, need to embark on a customer experience transformation.

Customer Experience 144

Customer Experience Banking Manufacturing Retail 144

Help Scout

APRIL 27, 2021

Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers”. Reengineering Retail: The Future of Selling in a Post-Digital World”. Reengineering Retail ” focuses on what the much-maligned retail industry can do in a post-digital world. Written pre-COVID, the main principles of the book still apply.

Customer Experience 119

Customer Experience Retail Brainstorming Publishing 119

MTD Sales Training

NOVEMBER 26, 2019

Good discovery skills are essential if you are to reach the top level of retail sales : being recognised as a trusted advisor by your customers. The same principles will apply in other types of retail store, and when you know how to approach each type of customer you can readily adapt this to your own situation. Happy selling!

Retail 62

Retail e-Learning Sales Decision-making 62

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy. All signs point to yes.

Artificial Intelligence 52

Artificial Intelligence Retail Supply Chain Digital Transformation 52

Hubspot Sales

NOVEMBER 1, 2018

Amazon sets itself apart from other online retailers with its customer obsession, passion for innovation, and commitment to operational excellence. Its products are the most advanced in the athletic apparel industry because of Nike's commitment to innovation and investment in the latest technologies. Source: Nike. Source: Apple.

Food and Beverage 143

Food and Beverage Value Proposition Innovation Decision-making 143

Zendesk

NOVEMBER 15, 2022

What does this mean for retailers that want to stay ahead of consumer trends? Let’s take a closer look at what an endless aisle is and what it means for the retail world. It’s frustrating for shoppers and retailers alike—creating a poor customer experience and the potential of a lost sale. What is an endless aisle?

Retail 52

Retail eCommerce Innovation Digitalization 52

Hubspot Sales

OCTOBER 30, 2017

Lines like “Helped online bicycle retailer increase sales by 30%” and “On average, clients reduced support tickets by half” stand on their own without any commentary -- and as a result, are far more impressive. Enterprise software executive | Helping retailers find better performance, productivity, and profitability".

Retail 145

Retail Value Proposition Healthcare Software 145

Customer Think

MARCH 28, 2023

In the classic scene from the film “The Wrath of Kahn” the embattled crew of the Starship Enterprise sits crippled in interstellar space, hiding in the Mutara Nebula as the superhuman Khan Noonien Singh, who cleverly acquired his own Federation spaceship hunts Captain Kirk and his valiant crew.

Retail 119

Retail Customer Experience Innovation 119

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail eCommerce Digitalization Logistics 52

Planview

APRIL 6, 2017

As reported by the Washington Post, 5-year-old Alice Jacob wrote a letter to the fashion retailer, Gap. Why is this story important and what does it have to do with innovation leaders? The post Gap Takes Advice from 5-Year-Old: What Innovators Can Learn appeared first on Spigit. Great ideas, and lessons, can come from anyone.

Innovation 61

Innovation Manufacturing Retail Customer Experience 61

NG Data

JANUARY 25, 2024

Sensors are important for improving customer experience in banking and retail environments. Bank Took a CES ‘Safari’ to Hunt for Innovation appeared first on NGDATA. Bank attends CES to find new tech and applications, and is interested in facial recognition for ATM access. Employees help vendors understand banking needs.

Banking 52

Banking Innovation Retail Customer Experience 52

Red Star Kim

NOVEMBER 7, 2022

An innovative survey was conducted into 500 high-flyers with a household income of more than £100K. It covered companies across many sectors including media/marketing/advertising, hospitality & leisure, construction, retail, financial services/accountancy and real estate.

Leadership 26

Leadership Marketing Financial Services Construction 26

Red Star Kim

NOVEMBER 9, 2023

Book review: The Strategy Book by Max McKeown Author and book overview of The Strategy Book Author Max McKeown, with both an MBA and PhD from Warwick Business School, is a strategy and innovation coach for leading companies. Unusually, he has accolades for both customer service and human resources. A strategist cannot get lost in the detail”.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Customer Think

AUGUST 6, 2021

The pandemic proved that new modes of digital work and collaboration actually increase productivity and the pace of innovation. Growth companies in highly competitive markets — subscription businesses, marketplaces, omnichannel retail, and FinTech — have continued to innovate and disrupt markets regardless of the pandemic.

Innovation 52

Innovation Marketing Retail Digitalization 52

Luminas Strategy

NOVEMBER 28, 2022

Keith Pigues There are several ways to bring innovation to your business – one of these is business model innovation. Most of us are familiar with other forms of innovation, but the mere mention of this topic may leave you scratching your head. a note from Luminas Founder & CEO, D. Know the model’s inner workings.

Innovation 52

Innovation Supply Chain Suppliers Digital Transformation 52

Planview

APRIL 6, 2019

As reported by the Washington Post, 5-year-old Alice Jacob wrote a letter to the fashion retailer, Gap. Why is this story important and what does it have to do with innovation leaders? The post Gap Takes Advice from 5-Year-Old: What Innovators Can Learn appeared first on Spigit. Great ideas, and lessons, can come from anyone.

Innovation 55

Innovation Manufacturing Retail Customer Experience 55

Planview

NOVEMBER 26, 2019

From aerospace to retail, every industry is impacted by disruption, whether it’s from new technologies, new customer experiences, or even new business models. When the metamorphosis includes an innovation platform, leaders are typically left to determine not only how to leverage the solution, but also how to measure its impact.

Innovation 49

Innovation Stakeholders Retail Organization 49

Zendesk

NOVEMBER 16, 2022

LUSH is an international beauty retailer known for its fair-trade practices, sustainability credentials, and cruelty-free cosmetics. The post Stay agile and innovative—and rein in expenses appeared first on Zendesk. Virgin Pulse was not only able to stay within budget, but it also enjoyed a six percentage point increase in CSAT.

Innovation 52

Innovation Digitalization Retail Customer Experience 52