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As conveners of the largest community in the world dedicated to strategic and keyaccountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. Sales and accountmanagement – no longer an expense but an investment.
Definition of keyaccountmanagement. If you're not sure what keyaccountmanagement is, don't worry, you're not alone. Before we get to that, let me explain how keyaccountmanagement became a business strategy. Sales people won the clients. Keyaccountmanagers kept them.
21 free courses for keyaccountmanagers to boost your skills now A keyaccountmanager has to grow and retain their clients. Find out what those skills are, along with 21 free courses to help you become a better keyaccountmanager. FAQ Do I need a degree to be a keyaccountmanager?
The answer: Keyaccountmanagement. In this comprehensive guide to keyaccountmanagement, you'll learn: The definition of keyaccountmanagement. How to know whether your company needs a keyaccountmanagement strategy. How to identify keyaccounts.
Enterprise sales are characterized by growing competition, more complex buyer journeys, and increased sales cycle times by over 50%. Closing high-value agreements exceeding $250,000 typically requires at least six months of strategic planning and execution. What is Enterprise Sales?
15 Reasons Why You Might be a Bad AccountManager Bad keyaccountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad keyaccountmanager and how to turn yourself into a good one. Keyaccountmanagers without an action plan will fail.
KeyAccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. KeyAccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. Others may find that the M&BD team is responsible for research.
KeyAccountManager or Strategic Ecosystem Leader? KeyAccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty KeyAccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. October 11, 2021. October 11, 2021. Back to blog. um@arpedio.com.
In a survey of senior executive buyers, Forrester Research asked if sales people are frequently prepared for their meetings. The ValueProposition. Reveal the valueproposition In other words – the hook. It's a simple framework to help create your valueproposition. What do you think the answer was?
At the recent Business Development for Professionals – 2024 Virtual Conference – MBL Seminars I presented a session entitled “Supporting Fee-Earners in Sales Targeting”. I’ve summarised the key points here as a supplementary learning resource for the delegates.
At the recent PM Forum workshop on “Selling processes and sales skills for marketing and business development professionals” we focused on sales and selling challenges in professional services. Delegates from legal and accountancy practices in the UK and overseas (Brussels and Amsterdam) shared how to tackle those challenges.
A simple sales negotiation tactic. As a keyaccountmanager, you not only need to keep your clients, you need to keep them profitable. To do that, you need sales negotiation skills to convince them to buy more and, when the time comes, to renew. A sales negotiation is challenging and means difficult conversations.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance keyaccountmanagement processes. Interested in seeing a KeyAccountManagement solution to help you retain and grow key customers?
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / keyaccountmanagers /sales professionals enhance their understanding of KeyAccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to keyaccountmanagement.
A single valueproposition can’t appeal to all your clients. A differentiated valueproposition is the first step of transforming ideas into results. Adapted from: Maximizing ValuePropositions to Increase Project Success Rates Remember: you don’t have to be the best. Create a salesvalue chain.
This article focuses on individual competencies, especially those of the KeyAccountManagers. It provides you with a precise description of the skills and competencies required from a true KeyAccountManager (not a plain entreprise customers sales rep). Defining Skills & Competencies.
When clients say "price" they really mean value How to differentiate through value Steps to stand out from the competition World Letter Writing Day Workshop: How to successfully execute a negotiation strategy In other news Quote of the week. A differentiated valueproposition is the first step of transforming ideas into results.
Last week, we welcomed UK and international delegates to a PM Forum digital workshop on “Selling Processes and Sales Skills for Marketing and BD Professionals”. sales processes 2. Behaviour in sales meetings). Sales process. Multifaceted map of the sales process. This supported opportunity and pipeline management.
Keyaccountmanagement best practices ← Back to blog In today’s competitive landscape, effectively managingkeyaccounts is not just a strategy: It’s a necessity. The primary objective of this strategy is to either maintain or expand the profits derived from these key or strategic accounts.
Customer-Led and Team-Enabled Marketing In the evolving landscape of KeyAccountManagement (KAM), Account-Based Marketing (ABM) has emerged as a cornerstone for driving customer-centric innovation. By Dominique Ct CEO & Founder Cosawi Why isnt Marketing in the KAM/ SAM journey ?
Let's talk about the client lifecycle The sales cycle attracts qualified leads, engages and converts them to clients. Your job as a keyaccountmanager is to deliver the kind of value that convinces your clients to stay in the loop. How does their message and valueproposition differ from yours?
But, for B2B companies, it falls to the sales team or the keyaccountmanagement team to ask. Sales Insights Lab surveyed 400 salespeople to gain insights into today's selling world. Would you be open to setting aside some time so I can explain our valueproposition? rarely ask for a referral.
” — said no sales leader, ever. “Sales team made the most of the leads this month,” said no CMO, ever. “We know the entire journey of this customer, thanks to sales and marketing,” said no customer success manager, ever. “The leads shared by marketing this month is a gold mine!”
For example don't say "meet with key stakeholders" when the job description has identified who those stakeholders are and you can say "meet with Product Management and Technical" instead. Here's the job description for a Senior KeyAccountManager at Amazon , advertised in July 2020. Product adoption goals.
What to do when a sales deal stalls? Sales process checklist Establish the next commitment The Thermometer Technique Favourite podcast: How to Succeed Just for fun Quote of the week. What to do when a sales deal stalls? For me, sales is most successful when you follow a process. Differentiated my valueproposition.
Two of a kind – Keyaccountmanagement and managingkeyaccounts? One of perspectives we’ve identified as being essential for success is the notion that keyaccountmanagement is not the same as managingkeyaccounts. Portfolio management.
We talk to Dominque Côté about the central role of marketing in KeyAccountManagement (KAM). Along with the KeyAccountManager, marketing is the co-orchestrator of KAM – they are intrinsically linked. This broader perspective is vital to support the development of the account-centric Valueproposition. .
KeyAccountManagement: Skills Development: Flint Group. Group workshops and individual coaching for experienced senior keyaccount leaders, commercial and technical managers. One of the largest suppliers to the printing and packaging industry world-wide, 2017 revenues were €2.2bn.
SAM professionals are not just accountmanagers; they play a pivotal role as value creators, ecosystem orchestrators, and pioneers of data-driven decision-making, crucial for unlocking market share and profitability. Christian Portmann guided us through DHL’s journey, emphasizing key elements pivotal to their success.
Tiering Accounts While they vary from business to business, some things to look for in a top account are: Size of business Customer adoption of your tool/product Relationship with champion/POC at business A tier 1 account should have data readily available. This information is to be used in the account plan.
Account Planning Best Practices Salesaccount planning is a critical aspect of any business that seeks to manage its customers effectively and generate more revenue. An action plan that outlines the salesaccount planning process is crucial for any company that wants to succeed.
For key or strategic accounts, does it matter if marketing works with sales? Account-based marketing (ABM) revolutionized marketing. So, why do so many strategic/keyaccountmanagement (SAM/KAM) programs not integrate with ABM? Key takeaways. Re)Defining account-based marketing.
In today’s highly competitive business landscape, managing and nurturing keyaccounts has become a critical aspect of organizational success. KeyAccountManagement (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.
In the fast-paced and ever-evolving world of business, nurturing strong and lasting relationships with key clients is crucial for success. KeyAccountManagement (KAM) is the art of strategically managing and nurturing these vital accounts, unlocking their full potential and driving long-term growth.
KeyAccountManagement (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 KeyAccountManagement skillsets that are crucial for driving business success.
Not project management systems, not CRM systems, but having a dedicated system to guide the agency accountmanagement team, when it comes to managing and delve developing existing client relationships. Kapta is a keyaccountmanagement platform. – the value of running quarterly business reviews.
It is not uncommon for these organisations to have very specific ‘target’ lists of key stakeholders to see within an account. CEB, now Gartner identified within the Challenger Sale that most accounts have a decision making unit of 5.4 individuals.
Strategic accounts are not just any customers; they are the key customers that hold significant value and have the potential to contribute substantially to the company’s growth and revenue. A strategic account development plan serves as a roadmap for nurturing and growing these important accounts.
Account-Based Selling: A Deep Dive with Lee Levitt and Ulrik Monberg Explore the ARPEDIO platform ← Back to blog In the ever-evolving world of enterprise sales, strategies and tools are constantly refined to meet the dynamic needs of businesses. Ready to increase customer lifetime value?
The goal is to create value that is deeply personal and directly aligned with the specific concerns and aspirations of each stakeholder. This tailored approach not only makes your valueproposition more compelling, but it also builds stronger, more trust-based relationships.
Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of the existing account base. Develop Customer Success assets and methods, and work with the KeyAccountManagers from Sales to create new or refine existing onboarding materials.
Deep knowledge about client needs as well as the stakeholder’s interests will enable your team to continually reiterate the valueproposition to the client. #4 Generating leads inside the customer account is a core skillset of the KeyAccountManager (KAM). 4 Ensure Cross-Functional Collaboration.
It takes both art and science to handle keyaccounts. Some aspects of account planning are constructing a sales strategy, developing a consistent technique for gathering background information on important clients, and establishing relationships based on proactive management and support. Salesaccount planning.
Before the ink dries on the sales contract, the groundwork for risk mitigation should commence. This process ideally initiates during the sales cycle, ensuring that potential issues are identified and addressed before they have a chance to escalate. One common challenge is the transition of key decision-makers during the sales process.
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