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As conveners of the largest community in the world dedicated to strategic and keyaccountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. Sales and accountmanagement – no longer an expense but an investment.
21 free courses for keyaccountmanagers to boost your skills now A keyaccountmanager has to grow and retain their clients. Find out what those skills are, along with 21 free courses to help you become a better keyaccountmanager. FAQ Do I need a degree to be a keyaccountmanager?
The answer: Keyaccountmanagement. In this comprehensive guide to keyaccountmanagement, you'll learn: The definition of keyaccountmanagement. How to know whether your company needs a keyaccountmanagement strategy. How to identify keyaccounts.
This process involves multiple product demonstrations, engaging with IT, procurement, and finance stakeholders, and significant customization to meet the client’s needs. Closing high-value agreements exceeding $250,000 typically requires at least six months of strategic planning and execution. What is Enterprise Sales?
15 Reasons Why You Might be a Bad AccountManager Bad keyaccountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad keyaccountmanager and how to turn yourself into a good one. Keyaccountmanagers without an action plan will fail.
KeyAccountManager or Strategic Ecosystem Leader? KeyAccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty KeyAccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. The post KeyAccountManager or Strategic Ecosystem Leader?
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance keyaccountmanagement processes. Interested in seeing a KeyAccountManagement solution to help you retain and grow key customers?
The ValueProposition. In addition, they're cross referenced with related KPIs which is useful when looking to appeal to multiple stakeholders. B2B elements of value Now I know KPIs aren't for everyone. For an alternative approach, check out the B2B Elements of Value Pyramid. The Measurement. Bernard Marr.
Demonstrate that you value your client's business. Create contact plans to keep in touch with keystakeholders in your company and your client's. Your job as a keyaccountmanager is to deliver the kind of value that convinces your clients to stay in the loop. Stakeholdersvalue business improvement.
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / keyaccountmanagers /sales professionals enhance their understanding of KeyAccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to keyaccountmanagement.
Keyaccountmanagement best practices ← Back to blog In today’s competitive landscape, effectively managingkeyaccounts is not just a strategy: It’s a necessity. The primary objective of this strategy is to either maintain or expand the profits derived from these key or strategic accounts.
As a keyaccountmanager, you not only need to keep your clients, you need to keep them profitable. Sales and keyaccountmanagement Too often, keyaccountmanagers retreat from sales-focused conversations because it feels manipulative. Do you need the support of internal stakeholders?
the evolving healthcare industry, pharma and bio-tech companies are now focusing on each component of market access: – Price – Channel – Stakeholders – Government agencies How do these elements apply to new types of decision makers, previously unknown to market access teams?
– Stakeholders. Customized processes and functions are required to effectively engage these new stakeholders. A primary challenge for pharma and bio-tech companies is how to identify the right stakeholders in the approval process. – Research each stakeholder and align your goals with theirs.
Some used the DMU (see introductory video on DMUs ) and the stakeholder matrix for targeting. Portfolio management. One delegate was struck by my fun use of dinosaurs in portfolio management. KeyAccountManagement (KAM) programme (kimtasso.com). KeyAccountManagement KAM in a nutshell (kimtasso.com).
For example don't say "meet with keystakeholders" when the job description has identified who those stakeholders are and you can say "meet with Product Management and Technical" instead. Here's the job description for a Senior KeyAccountManager at Amazon , advertised in July 2020.
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
ne the value potential of the solution for customers. Use of knowledge management systems and learning with customers Provide valueproposition for the customer's network. You can work with your stakeholders in real time to unlock conversations, insights and ideas. Designing and producing the solution.
We talk to Dominque Côté about the central role of marketing in KeyAccountManagement (KAM). Along with the KeyAccountManager, marketing is the co-orchestrator of KAM – they are intrinsically linked. This broader perspective is vital to support the development of the account-centric Valueproposition. .
Details at the end of this page ) The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in keyaccountmanagement. Connected with keystakeholders and decision makers. Differentiated my valueproposition. Learn more.
SAM professionals are not just accountmanagers; they play a pivotal role as value creators, ecosystem orchestrators, and pioneers of data-driven decision-making, crucial for unlocking market share and profitability.
Tiering Accounts While they vary from business to business, some things to look for in a top account are: Size of business Customer adoption of your tool/product Relationship with champion/POC at business A tier 1 account should have data readily available. This information is to be used in the account plan.
Additionally, the sales team should regularly review the account plan’s performance to identify areas for improvement and make necessary adjustments. Another best practice for sales account planning is to foster strong collaboration. This plan should also identify any potential risks or challenges associated with the account.
Of course, it is critical to know the external stakeholders who make the decisions within the account. It is not uncommon for these organisations to have very specific ‘target’ lists of keystakeholders to see within an account. Access to key decision makers has become increasingly difficult.
That value is not an objective metric, but rather a perception that resides solely in the minds of individual stakeholders? Understanding this truth is essential for accountmanagers who seek to truly create and enhance value in the eyes of their clients. The fact is, value is not a one-size-fits-all proposition.
This team consists of dedicated professionals who work collaboratively to support the strategic accountmanager in delivering value to the strategic accounts. In conclusion, strategic accounts are the key customers that hold immense value for an organization’s growth and success.
KeyAccountManagement (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 KeyAccountManagement skillsets that are crucial for driving business success.
In today’s highly competitive business landscape, managing and nurturing keyaccounts has become a critical aspect of organizational success. KeyAccountManagement (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.
Not project management systems, not CRM systems, but having a dedicated system to guide the agency accountmanagement team, when it comes to managing and delve developing existing client relationships. Kapta is a keyaccountmanagement platform. – the value of running quarterly business reviews.
This enabler emphasizes orchestrating the entire customer journey, from prospecting to accountmanagement , including upselling , support processes, and stakeholdermanagement. Cross-functional team collaboration & orchestration: The days of single point contacts in keyaccountmanagement are long gone.
By developing in-depth customer knowledge, accountmanagers should be able to identify explicit and implicit account risks. Deep knowledge about client needs as well as the stakeholder’s interests will enable your team to continually reiterate the valueproposition to the client. #4 5 Build Stickiness.
One common challenge is the transition of key decision-makers during the sales process. Pragya stressed the importance of maintaining communication with stakeholders, ensuring that both the decision-makers and end-users understand the product’s purpose and value.
This is where account 360 comes into the picture. Finding the time to dedicate to keyaccount planning is one of the biggest issues for keyaccountmanagers and strategic planning executives alike. As we have already discussed, the process of account planning is a team activity. One source of truth.
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