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As conveners of the largest community in the world dedicated to strategic and keyaccountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. At the 2020 SAMA Annual Conference (held virtually Nov.
Definition of keyaccountmanagement. If you're not sure what keyaccountmanagement is, don't worry, you're not alone. Before we get to that, let me explain how keyaccountmanagement became a business strategy. Keyaccountmanagers kept them. But that's not all.
21 free courses for keyaccountmanagers to boost your skills now A keyaccountmanager has to grow and retain their clients. Find out what those skills are, along with 21 free courses to help you become a better keyaccountmanager. FAQ Do I need a degree to be a keyaccountmanager?
The answer: Keyaccountmanagement. In this comprehensive guide to keyaccountmanagement, you'll learn: The definition of keyaccountmanagement. How to know whether your company needs a keyaccountmanagement strategy. How to identify keyaccounts.
More and more companies expect their keyaccountmanagers to be thought leaders. Why keyaccountmanagers need a personal brand I've been collecting job descriptions for years. I was a little startled to find keyaccountmanagers are now expected to be thought leaders. Here's how.
15 Reasons Why You Might be a Bad AccountManager Bad keyaccountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad keyaccountmanager and how to turn yourself into a good one. Keyaccountmanagers without an action plan will fail.
KeyAccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. KeyAccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. Others may find that the M&BD team is responsible for research.
KeyAccountManager or Strategic Ecosystem Leader? KeyAccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty KeyAccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. The post KeyAccountManager or Strategic Ecosystem Leader?
The ValueProposition. Reveal the valueproposition In other words – the hook. Share your vision for the future and package up everything you've learned into a few sentences that defines your irresistible value. It's a simple framework to help create your valueproposition. The Measurement.
A single valueproposition can’t appeal to all your clients. A differentiated valueproposition is the first step of transforming ideas into results. Adapted from: Maximizing ValuePropositions to Increase Project Success Rates Remember: you don’t have to be the best. What does your client want to achieve?
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / keyaccountmanagers /sales professionals enhance their understanding of KeyAccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to keyaccountmanagement.
This article focuses on individual competencies, especially those of the KeyAccountManagers. It provides you with a precise description of the skills and competencies required from a true KeyAccountManager (not a plain entreprise customers sales rep). Defining Skills & Competencies.
When clients say "price" they really mean value How to differentiate through value Steps to stand out from the competition World Letter Writing Day Workshop: How to successfully execute a negotiation strategy In other news Quote of the week. A differentiated valueproposition is the first step of transforming ideas into results.
Keyaccountmanagement best practices ← Back to blog In today’s competitive landscape, effectively managingkeyaccounts is not just a strategy: It’s a necessity. The primary objective of this strategy is to either maintain or expand the profits derived from these key or strategic accounts.
And to evaluate the relative attractiveness of different segments Malcolm McDonald on valuepropositions – How to develop them (kimtasso.com) In professional service firm (PSF) marketing there is the challenge that we often span both B2B and B2C markets , across multiple sectors and for sometimes hundreds of service lines in different territories.
A challenging role requiring deep insight into potential clients and valuepropositions as well as a great deal of confidence. Amongst the delegates were business development executives and managers with responsibility for between three and five clients as part of their firm’s Key Client Programme (KCP) or KeyAccountManagement (KAM).
Closing high-value agreements exceeding $250,000 typically requires at least six months of strategic planning and execution. In this guide, we’ll delve into the intricacies of enterprise sales, their importance, key stages, and the metrics that will help you optimize your strategy as a keyaccountmanager.
Introduce your valueproposition and start with your conclusion. Introduce your valueproposition and start with your conclusion. Executive level presentation framework in 22 minutes Introduction (2 minutes). Keep it simple - who you are and why you're there. The hook (2 minutes). In other words, put the last slide first.
As a keyaccountmanager, you not only need to keep your clients, you need to keep them profitable. Sales and keyaccountmanagement Too often, keyaccountmanagers retreat from sales-focused conversations because it feels manipulative. Here's a simple negotiation tactic that will help.
Why keyaccountmanagers need a personal brand Why I started to build my personal brand Step 1: Figure out your personal brand Step 2: Create a personal branding plan Step 3: Become a student of personal branding Join the Personal Branding Playbook In other news Quote of the week. Table of Contents. Your digital reputation.
One delegate was struck by my fun use of dinosaurs in portfolio management. On a more serious note, we considered the advice of Malcolm McDonald on categorising clients from his book Malcolm McDonald on valuepropositions – How to develop them (kimtasso.com). KeyAccountManagement (KAM) programme (kimtasso.com).
Your job as a keyaccountmanager is to deliver the kind of value that convinces your clients to stay in the loop. How does their message and valueproposition differ from yours? Include a SWOT analysis in your account plan. From there, they enter the client lifecycle, nurture, grow and retain them.
But, for B2B companies, it falls to the sales team or the keyaccountmanagement team to ask. Would you be open to setting aside some time so I can explain our valueproposition? Sharing tools and referral rewards incentivize word-of-mouth referrals. rarely ask for a referral. It sure does!)
For example don't say "meet with key stakeholders" when the job description has identified who those stakeholders are and you can say "meet with Product Management and Technical" instead. Here's the job description for a Senior KeyAccountManager at Amazon , advertised in July 2020. Product adoption goals.
The goal is to create a collaborative relationship with stakeholders based around the development of the valuepropositions that address the needs of policy makers, patients and payers. A survey conducted by Cegedim revealed that KeyAccountManagement (KAM) was the technique that procured the best results for market access strategies.
The goal is to create a collaborative relationship with stakeholders based around the development of the valuepropositions that address the needs of policy makers, patients and payers. A survey conducted by Cegedim revealed that KeyAccountManagement (KAM) was the technique that procured the best results for market access strategies.
ne the value potential of the solution for customers. Use of knowledge management systems and learning with customers Provide valueproposition for the customer's network. Learn more about the world's most amazing community of keyaccountmanagers. Designing and producing the solution. ts and sacri?ces.
Two of a kind – Keyaccountmanagement and managingkeyaccounts? One of perspectives we’ve identified as being essential for success is the notion that keyaccountmanagement is not the same as managingkeyaccounts. Portfolio management.
We talk to Dominque Côté about the central role of marketing in KeyAccountManagement (KAM). Along with the KeyAccountManager, marketing is the co-orchestrator of KAM – they are intrinsically linked. This broader perspective is vital to support the development of the account-centric Valueproposition. .
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance keyaccountmanagement processes. Interested in seeing a KeyAccountManagement solution to help you retain and grow key customers?
Details at the end of this page ) The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in keyaccountmanagement. Differentiated my valueproposition. you can submit your own question for me to answer. Learn more.
Most people think that the biggest challenge for a KeyAccountManager is the need to understand their account but is this all that is needed? To serve their accounts as effectively as possible, the KAM needs to access resources across different business units and silos of their own company. Johansson, E.
KeyAccountManagement: Skills Development: Flint Group. Group workshops and individual coaching for experienced senior keyaccount leaders, commercial and technical managers. We also delivered new ideas and tools to further more effective and efficient approaches. Both areas build on each other.
SAM professionals are not just accountmanagers; they play a pivotal role as value creators, ecosystem orchestrators, and pioneers of data-driven decision-making, crucial for unlocking market share and profitability. Christian Portmann guided us through DHL’s journey, emphasizing key elements pivotal to their success.
Customer-Led and Team-Enabled Marketing In the evolving landscape of KeyAccountManagement (KAM), Account-Based Marketing (ABM) has emerged as a cornerstone for driving customer-centric innovation. Nostalgia for traditional ways of working Some keyaccountmanagers have built careers on relationship-focused sales models.
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
Tiering Accounts While they vary from business to business, some things to look for in a top account are: Size of business Customer adoption of your tool/product Relationship with champion/POC at business A tier 1 account should have data readily available. This information is to be used in the account plan.
Keyaccountmanagement also involves building strong relationships with clients. They include tactics such as effective communication, relationship-building, and ongoing accountmanagement. Tailor the valueproposition to the specific needs and objectives of the client.
For key or strategic accounts, does it matter if marketing works with sales? Account-based marketing (ABM) revolutionized marketing. So, why do so many strategic/keyaccountmanagement (SAM/KAM) programs not integrate with ABM? Absolutely yes! Best recommendations to integrate SAM and ABM. Angus Robertson.
KeyAccountManagement (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 KeyAccountManagement skillsets that are crucial for driving business success.
In today’s highly competitive business landscape, managing and nurturing keyaccounts has become a critical aspect of organizational success. KeyAccountManagement (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.
In the fast-paced and ever-evolving world of business, nurturing strong and lasting relationships with key clients is crucial for success. KeyAccountManagement (KAM) is the art of strategically managing and nurturing these vital accounts, unlocking their full potential and driving long-term growth.
Navigating the complex waters of KeyAccountManagement (KAM) is difficult. KeyAccountManagement isn’t just about building and maintaining relationships. Every account has its unique challenges. Scenario 2: You notice a key client’s contract is about to end. Enter: Playbooks.
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