article thumbnail

A Quick Guide to Implementing AI in Logistics and Supply Chain Management

Customer Think

The global logistics and supply chain industry is a perplexing organization of interconnected systems that have now assumed a vital part in the worldwide economy. Technological progress has changed how logistics and supply chain companies do […]

article thumbnail

Logistics & Transportation Value Chain: Deep Dive

Flevy

The Logistics & Transportation industry is the backbone of global trade and commerce , encompassing a vast network of services that facilitate the movement of goods across regions and countries. According to Deloitte, the global logistics market is expected to grow at a CAGR of 6.5%

article thumbnail

10 Ways AI is Revolutionizing the Logistics Industry

Customer Think

The logistics industry, the backbone of global trade, is undergoing a significant transformation driven by artificial intelligence (AI). The global logistics industry is a powerhouse, valued at over $238.89 billion by 2031, and it’s […]

article thumbnail

Don’t Drop the Ball: Why Customer Service Matters in Logistics

Customer Think

In the logistics industry, customer service plays a pivotal role in ensuring smooth operations and fostering long-term relationships with clients. Effective customer service in logistics not only enhances customer satisfaction but also contributes significantly to the efficiency and reliability of supply chain processes.

article thumbnail

The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. Curious to know how your peers are navigating ongoing disruption? So what’s working now? What should your plans for 2023 include?

article thumbnail

Factors Why Customer Service in Logistics is Crucial: Understanding, Enhancing, and Excelling

Customer Think

Customer service emerges as a vital difference in the fast-paced and complex world of logistics, where the smooth transportation of goods is crucial. The term “customer service in logistics” refers to a complex collection of contacts and operations that extend beyond cargo deliveries.

article thumbnail

Why the Logistics of Customer Service Are Crucial for Your Business Strategy

Customer Think

Businesses rely on logistical management, or logistics, to avoid these problems and meet their customer’s expectations. Logistics is an essential part of any business strategy. It’s about […].

Logistics 133
article thumbnail

Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

With an unsteady economy, inflation, and unpredictable attrition, businesses can and should turn to supplier diversity programs to overcome some of today’s most difficult supply chain and logistics challenges. Ready to get started?

article thumbnail

The Supply Chain & Logistics Journey: Humble Beginnings, Troubled Present, Amazing Future

Speaker: James A. Tompkins, Ph.D.

For the last 3 years, we have seen supply chain and logistic chaos. The first 20 years of work on supply chains beget efficiency, the next 10 - efficiency and effectiveness. Going forward, supply chains will be at the core of organizational success.

article thumbnail

Digitizing Logistics: Harness the Power of Data in 4 Steps

Entering a new demand gen position in a volatile market is nerve-wracking. All eyes are on you to make an impact — fast. That’s where your data comes in. In demand generation, data is essential for knowing who you should target and how.