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Servitization 101 – How servitization can strengthen your relationship with your key accounts

Strategic Account Management Association

So, for example, instead of manufacturing and selling a machine tool and ending the transactional customer relationship there, a business instead might produce and sell the machine tool as part of delivering a contracted support and maintenance service. Servitization: a practical example.

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How the Customer Experience is Shifting in Manufacturing

Customer Think

Manufacturers can serve as a valuable resource to their customers by implementing digital strategies. Photo by Unsplash, CC0 1.0 It makes doing business simpler, which is another excellent growth strategy. Customer experience is at the heart of acquisition and retention, but until now seemed to be only a strategy for B2C.

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How to Manage a Sales Pipeline for a Manufacturing Company

Nutshell

As a manufacturing company, a steady customer base is key to your business’s growth, and the best way to maintain that customer base is through sales pipeline management. Today we’re discussing how to manage a sales pipeline for a manufacturing company by looking at five management tactics you can employ today.

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How to Tackle 8 Manufacturing Sales Challenges

Brooks Group

The manufacturing industry is vast, encompassing a wide variety of products and services tailored to specific industries and customer needs. Although supply chains have rightsized since the pandemic, many manufacturers are dealing with increased customer choice, greater competition, and compressed margins. Challenge 2. Challenge 3.

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Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

No matter what industry you’re in – whether it’s product management, software, or manufacturing – you’re going to benefit from incorporating supplier diversity into your dynamic strategy.

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State of Manufacturing CX 2023

Zendesk

Manufacturing companies can anticipate the future and show up strongly against competitors by delivering great customer service. Our State of Manufacturing report offers examples of how companies are evolving their customer relationships. The post State of Manufacturing CX 2023 appeared first on Zendesk.

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The Fourth Industrial Revolution: How automation and AI will impact manufacturing

Zendesk

Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. For manufacturers that embrace these new technologies, the opportunities are vast. Zendesk provides flexible, easy-to-use tools for manufacturers. Manufacture better CX.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. Curious to know how your peers are navigating ongoing disruption? So what’s working now? What should your plans for 2023 include?