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How organizations can adapt to meet Gen Z/millennial self-service expectations

Customer Think

The Future is Self-Service: How Businesses Can Thrive in a Gen Z and Millennial-Driven Market Generational differences always have, and always will influence consumer preferences.

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6 Tips For Organizing a Virtual Meeting

Strategic Planning and Management Insights

Virtual meetings have become a staple of the business world recently, and while there are many similarities between video conference calls and their face-to-face equivalents, hosting a get together via the web poses its own unique challenges.

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CX Governance: Unifying Organizations, Delighting Customers, Driving Profit

Customer Think

Consumer expectations are ever on the rise, and those organizations that foster experiences that meet and exceed expectations will see dramatic benefits. Image generated by DALL-E and Eric Karofsky Creating quality customer experiences (CX) is no longer a luxury but an imperative. CX […]

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How to Measure Sales Effectiveness in Your Organization

Brooks Group

Sales effectiveness also corresponds with the return your organization gets from its sales investment. But improving sales effectiveness is a complex task that few organizations do well. Most organizations track a few key performance indicators (KPIs) such as win rates, quota attainment, and revenue growth.

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Roadblocks to Delivering a Competitive Buying Experience

Trying to communicate the value of their solution in a way that meets buyers’ wants, needs, and expectations, all while meeting their own goals and those of their organization, can sometimes seem nearly impossible. Buyers struggle with being overwhelmed, indecision, and trusting the information that’s presented to them.

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Hybrid Meeting How-To’s

The Center for Sales Strategy

A recent McKinsey survey shows that 90% of organizations will adopt some combination of remote and on-site work as they emerge from Covid restrictions. This combination will change how we meet and interact forever. Hybrid meetings, a mix of people in office and those working remotely, is the new normal.

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How Can Pipeline Meetings Be a Coaching Opportunity?

Hubspot Sales

As a sales manager, I’m sure you have pipeline meetings often. But, do you ever ask yourself, “How can pipeline meetings be a coaching opportunity?” But these pipeline reviews should be true coaching sessions — not data-scrubbing meetings. If so, you’ve come to the right place. What is pipeline coaching?

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Essential Guide to Sales Engagement – Overcome the Challenges of Remote Selling

In this guide, we will show you how to elevate your sellers’ results and provide you with insights and tips that will also benefit the rest of your customer-facing organization. Effective meeting engagement tips - pre, during and after. You will learn: What sales engagement is. Effective communication techniques.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

How can sales organizations meet the buyer along the journey at the perfect time? With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Download this eBook to find out!

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Make sure you have the right kind of data for your organization. Intent data can be a great way to fill your pipeline and close more deals. To learn more, get the infographic!