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How to avoid accidental complexity in software design

Nutshell

In 1986, computer architect Fred Brooks published a paper called “ No Silver Bullet ,” in which he observed that software engineering wasn’t producing the same productivity gains compared to hardware engineering. How can any of the hurdles to writing the software — and using it — be avoided? Your Code Is Your Organization.

Software 120
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How to Get Your Sales Team to Actually Use CRM Software

Hubspot Sales

You’ve decided you need customer relationship management (CRM) software. These are just some of the reasons CRMs have become such an integral part of business success today and why so many companies have invested in finding the right software for their team. Many CRM software providers operate under a freemium model — like HubSpot.

CRM 135
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How FAQ Software Can Help Your Small Business

Help Scout

Part of creating a great customer experience is empowering people to help themselves, and one of the best tools to help you enable self-service is frequently asked questions (FAQ) software. What is FAQ software? Those articles can then be sorted into categories for easy navigation or searched for, depending on the software.

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The 15 Best Contact Management Software Solutions for Nonprofits

Hubspot Sales

Chances are, your organization grew out of this method of contact management quickly, and the tedious task of manually tracking contact data can be impacting your fundraising efforts. Spreadsheets can’t meet the needs of a growing organization. Here are the best CRM software solutions for nonprofit organizations.

Software 102
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The 9 Best Customer Service Software for Small Businesses

Help Scout

Though it’s hard to imagine with clothing, the truth is lots of software operates on a one-size-fits-all model. Take customer service software for example: Up until the last few years, there weren’t many options geared toward smaller teams. What is customer service software? What is customer service software?

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The 3 Types of CRM Software (and Which Is Right for Your Business)

Hubspot Sales

According to a recent study published by Gartner, CRM is both the largest and fastest growing enterprise software category -- additionally, spending on CRM software reached $48.2 Even larger enterprise companies can benefit from using this kind of software. billion in 2018. Analytical CRM Examples. Zoho Analytics.

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Account Planning Template – Five Components for Success

Upland

The right software, however, can help guide sellers to better deals, and enhance their processes while enabling collaboration. Savvy sales organizations can take advantage of this lack of enthusiasm, differentiate themselves, and use account planning to find the revenue others miss.