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The Ultimate Guide to Small Business Customer Service

Help Scout

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. The importance of customer service for small businesses. So why exactly is customer service important for small businesses?

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The 10 Best AI Tools for Small Businesses and How to Use Them

Hubspot Sales

That put a sour taste in my mouth regarding using that AI tool for my small business. Aside from ChatGPT and my specific use for it, plenty of other AI tools on the market can help your small business. How AI Can Help Your Small Business First, consider three ways AI can support your small business.

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4 Major B2B Checkout Challenges to Fix in 2024

Hubspot Sales

And while this is all great news for small businesses looking for a way to digitize and streamline their sales process—there are major problems looming. Too many companies don’t prioritize mobile checkout optimization. Prioritizing a mobile-friendly checkout is key to offering seamless experiences that drive up conversion.

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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout

These days it’s easier than ever to outsource customer support, even for small teams that prioritize customer experience and quality. A new crop of companies that specialize in brand-forward customer experience outsourcing for small teams has emerged in the past five years.

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How to Set a Marketing Budget for Your Small Business

Outbound Engine

Creating a marketing budget for your small business used to involve a lot of guesswork. Now, small business owners are learning how to use the many tools they have for creating a successful marketing budget. We’ve done some research and talked to a real-life small business owner to help answer these exact questions.

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The Power of Data-Driven Sales Strategies for SMBs

ACT

In this article, well show you the power of data-driven sales strategies and how they can give your small business a competitive edge. Why a data-driven approach matters for your small business Data empowers your sales teams and helps them punch above their weight. Every dollar you spend needs to bring results.

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11 Small Business Marketing Strategies and Tactics to Employ Now

Outbound Engine

As a business owner, you probably think a lot about which small business marketing strategies and tactics are best for you. How do you prioritize marketing tasks? These 11 small business marketing strategies are helpful to review regardless of what stage your business is in. How about money?