Hubspot Sales

SEPTEMBER 15, 2023

As a small business owner, you toggle between marketing, sales, operations, and customer service daily — and sometimes within the same hour. If you think a CRM is an expensive tool only for large businesses, think again. Saves Admin Time Manual data entry is something no business owner wants to spend time or energy doing, ever.

Small Business 111

Small Business CRM Software Software 111

Groove HQ

OCTOBER 21, 2024

Her business at the time was using Google Workspace for its customer support needs. The service team faced hurdles like: Overall, […] The post Finding the Best Ticketing Software for Your Small Business appeared first on Groove Blog.

Small Business 59

Small Business Software Software 59

ACT

NOVEMBER 5, 2024

That said, managing multiple social media accounts and creating a social media strategy with consistent content can be a lot to handle for a small business owner. The right tools will help you stay organised, save time, and focus on growing your business. That’s where social media marketing and management tools come in.

Small Business 52

Small Business Media Marketing Co-Creation 52

Apptivo

JANUARY 23, 2023

Manage contacts to manage business! Contact Management Best Practices for Small Business 5. Bottomline Manage contacts to manage business! If businesses employ contact management as part of CRM software, one can reach out to more prospects and close leads with less work. Contact management: What is it?

Small Business 111

Small Business Management CRM Software 111

ACT

SEPTEMBER 10, 2024

While enterprises have been at the forefront of AI adoption , small and mid-sized businesses (SMBs) are catching up fast. According to a recent survey , 75 percent of small businesses already use AI solutions. If you’re looking to adopt AI solutions for a small business , keep the following best practices in mind: 1.

Small Business 52

Small Business Artificial Intelligence Government Decision-making 52

Groove HQ

OCTOBER 28, 2024

Yet finding the perfect help […] The post How To Choose the Right Help Desk Software for Your Small Business appeared first on Groove Blog. Your support team ends up feeling overwhelmed, and your customers wait too long for answers.

Small Business 64

Small Business Software Software Management 64

Groove HQ

NOVEMBER 5, 2024

As a startup or small team, it’s often impossible to get to all the emails you receive within a reasonable timeframe. Technical issues that require follow-up with another department fall to the wayside, and are […] The post How To Provide Better Tech Support for Your Small Business (6 Tips) appeared first on Groove Blog.

Small Business 59

Small Business 59

Groove HQ

AUGUST 27, 2024

Many small business owners find managing customer service challenging. Time is short, and you may lack the resources to bring […] The post The Psychology of Customer Service: 6 Quick Tips For Small Businesses appeared first on Groove Blog.

Small Business 69

Small Business Management 69

Groove HQ

SEPTEMBER 2, 2024

For example, while they have a lot to offer, ‘enterprise’ solutions may not speak to the needs of your small business. What […] The post 8 Helpdesk Ticketing Systems for Small Business Compared appeared first on Groove Blog. There’s no one best helpdesk for everyone.

Small Business 52

Small Business Software Software 52

Groove HQ

NOVEMBER 4, 2024

So when I heard about this image generation tool, I decided to […] The post How To Create a Customer Success Plan for Your Small Business appeared first on Groove Blog. Artificial intelligence was becoming popular, and as someone who’s been in the digital marketing space for years, I kept an eye out for advancements.

Small Business 52

Small Business Artificial Intelligence Customer Success Digitalization 52

Groove HQ

AUGUST 14, 2024

But when you’re juggling a million tasks as a […] The post Top 5 AI Customer Support Software for Small Businesses appeared first on Groove Blog. Customer support is absolutely vital for keeping customers happy and building a reputation.

Small Business 69

Small Business Software Software 69

Groove HQ

OCTOBER 9, 2024

This inefficiency doesn’t just frustrate […] The post How To Streamline Customer Service: 7 Tips For Small Businesses appeared first on Groove Blog. If your team spends more time on tedious tasks than actually helping customers, you’re wasting valuable resources.

Small Business 59

Small Business 59

Groove HQ

JULY 22, 2024

So […] The post 5 Customer Service Roles Your Small Business Needs appeared first on Groove Blog. So it’s essential to hire team members with the empathy and communication skills to turn a negative experience into a positive one. At the same time, you may not have the resources to hire a robust customer service team.

Small Business 64

Small Business Communication 64

Groove HQ

JULY 31, 2024

With the right customer satisfaction survey tools, you can leverage what you learn to create a more […] The post Top 6 Customer Satisfaction Survey Tools For Small Businesses appeared first on Groove Blog. In that case, feedback is even more vital.

Small Business 69

Small Business 69

Groove HQ

JULY 15, 2024

Visibility is crucial in small business marketing. If you’re a small business looking to expand, the right approach and techniques will help […] The post 7 Key Marketing Tips for Growing Your Small Business Online appeared first on Groove Blog.

Small Business 64

Small Business Marketing 64

Hubspot Sales

MAY 3, 2024

That put a sour taste in my mouth regarding using that AI tool for my small business. Aside from ChatGPT and my specific use for it, plenty of other AI tools on the market can help your small business. How AI Can Help Your Small Business First, consider three ways AI can support your small business.

Small Business 103

Small Business Media Co-Creation Publishing 103

Groove HQ

OCTOBER 7, 2024

And when you have […] The post How To Maximize Customer Service Speed: 5 Tips for Small Businesses appeared first on Groove Blog. While the goal of every customer service team is to offer a great experience, it’s hard to respond to all inquires in a timely manner.

Small Business 59

Small Business 59

Nutshell

DECEMBER 27, 2023

If you’re struggling to choose the right SMS marketing app for your small business, you’ve come to the right place. Benefits of using an SMS app for small businesses 8 best SMS apps for small businesses SMS marketing app FAQs What is an SMS campaign? What should I know before using an SMS app for business?

Small Business 77

Small Business CRM Software Software 77

Hubspot Sales

OCTOBER 22, 2021

No matter the industry, small businesses need to protect their work and assets. While small business insurance can seem like a burden, it’s an important part of doing business. But how much should you be paying for business insurance? Importance of Small Business Insurance.

Insurance 118

Insurance Small Business Construction Internet 118

Groove HQ

JULY 26, 2024

Running a small business means always being busy. You need to market your business to survive, but you don’t have time to try every tactic and tool to see what works best. Email marketing is a popular strategy, and an intriguing one for a lot of reasons.

Small Business 59

Small Business Marketing Sales 59

Groove HQ

AUGUST 6, 2024

Many small business owners are unsure how to respond to positive customer reviews effectively – or whether they even should. The real magic happens when you […] The post How To Respond To Positive Customer Reviews: 8 Tips for Small Businesses appeared first on Groove Blog.

Small Business 64

Small Business 64

Groove HQ

OCTOBER 15, 2024

So now you’re caught between familiarity and the promise of […] The post Zendesk vs Outlook vs Groove: Which Is Best for Small Business Customer Support? You know there must be a better way, but the thought of abandoning trusty Outlook for a complicated platform like Zendesk makes you hesitate.

Small Business 59

Small Business 59

Groove HQ

AUGUST 12, 2024

And it gets worse as your business grows, when they’re faced with high volumes of inquiries and the constant pressure to deliver exceptional service. Happy […] The post Customer Service Motivation: 7 Tips for Small Businesses That Want To Thrive appeared first on Groove Blog.

Small Business 72

Small Business 72

Groove HQ

AUGUST 26, 2024

You […] The post What Type of Email Customer Support Tools Does Your Small Business Need? Juggling those emails can be a real drain on your time and energy, pulling your focus away from development and growth. appeared first on Groove Blog.

Small Business 69

Small Business 69

Groove HQ

MAY 14, 2024

So how can you make sure that no matter what the situation is, you get […] The post 8 Effective Customer Communication Skills for Your Small Business appeared first on Groove Blog. Customers come in all shapes and sizes: friendly and patient, interested and indifferent, angry and erratic, etc.

Small Business 69

Small Business Communication 69

Groove HQ

JULY 23, 2024

How can they help […] The post 7 Customer Communication Tools for Small Businesses With Growing Teams appeared first on Groove Blog. If you’ve made it here, you’re probably wondering: What kinds of customer communication tools are available?

Small Business 64

Small Business Communication Management 64

Groove HQ

OCTOBER 29, 2024

If you’re torn between some […] The post Zendesk vs Help Scout vs Groove: What’s the Best Customer Support Solution for Small Businesses? At the same time, there’s a new problem on the table – which help desk to choose! appeared first on Groove Blog.

Small Business 59

Small Business 59

Insightly

FEBRUARY 2, 2023

As a small business, you’re used to wearing many hats. Every advantage you gain in this regard can prove vital to the survival of your business. In this post, we will look at how a CRM is vital to your small business and why Insightly is the best platform for supporting your growth.

Small Business 52

Small Business CRM Software Software 52

Groove HQ

JULY 11, 2024

If you don’t optimize for local search results, your business can easily miss out on potential customers looking for exactly what it provides.

Small Business 59

Small Business 59

Outbound Engine

DECEMBER 4, 2019

It’s always a good time for business owners to think about the most effective small business marketing ideas. Or it could be that business seems to be stagnant. Whether you’ve been in business for 3 months or 30 years, there is always room for improvement. Know Your Audience. What do they do?

Small Business 145

Small Business Marketing B2C Media 145

Groove HQ

JULY 12, 2024

We’re going to equip […] The post A Beginners’ Guide To Implementing PPC for Your Small Business appeared first on Groove Blog. However, many PPC ads are unsuccessful due to a lack of information or time investment (or both). That’s where this guide comes in.

Small Business 59

Small Business Sales Marketing 59

Customer Think

AUGUST 12, 2021

Do you want to know the best social media platforms for small businesses to help boost engagement, drive more referral traffic, and increase revenue? Except for your website, social media can be one of the best marketing tools for your business.

Small Business 131

Small Business Media Marketing Digitalization 131

NG Data

MAY 16, 2024

The survey by TD Bank shows that 90% of small-business owners are optimistic about the next 12 months. Source The post Bank Survey: Small-business owners optimistic about their future appeared first on NGDATA. However, concerns about inflation and increasing costs are prevalent.

Small Business 52

Small Business Banking Finance 52

Groove HQ

AUGUST 28, 2024

Is your business struggling to understand why customers keep abandoning their shopping carts before completing purchases? […] The post How To Use Data To Improve the Customer Experience: A Guide For Small Businesses appeared first on Groove Blog.

Small Business 69

Small Business Customer Experience 69

Nutshell

DECEMBER 27, 2023

If you’re struggling to choose the right SMS marketing app for your small business, you’ve come to the right place. Benefits of using an SMS app for small businesses 8 best SMS apps for small businesses SMS marketing app FAQs What is an SMS campaign? What should I know before using an SMS app for business?

Small Business 62

Small Business CRM Software Software 62

Groove HQ

AUGUST 2, 2024

Fortunately, a help […] The post What Is a Help Desk (And Does Your Small Business Need One)? Similarly, a Facebook complaint or tweet is treated with the same gravitas as a formal request via email. If you’re having trouble keeping up, you’re not alone. appeared first on Groove Blog.

Small Business 64

Small Business 64

NG Data

JUNE 27, 2024

Following the pandemic, more small businesses are reporting no need for credit, increasing from over 50% to more than 60%. This trend is similar to post-Great Recession patterns but also reflects the surge in new business formations due to remote work. Source The post Have more small businesses truly turned their backs on loans?

Small Business 52

Small Business Remote Working Government 52