article thumbnail

How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions. Executive Sponsorship: Maps key customer stakeholders to executives and experts inside Aramex. Dealing with the Pandemic – Customer Validation.

article thumbnail

The Future of SAM – Revisited

Strategic Account Management Association

They are: Stakeholder Value : Clients have all had to pivot to survive; as a result, the sources of value creation and relevant stakeholders have shifted. We have to understand how SAM relates to the other ways that we engage with customers like marketing, sales, supply chain management.”. 3 Strategic mindset.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

People & Problems: The core of strategic account planning

Strategic Account Management Association

What I see from these dual worldviews is twofold: First, that the global pressures stemming from COVID and supply chain squeezes are throwing roadblocks in the path of us all. Our quest toward partnership and problem solving is active and ongoing. The current business landscape is a perfect illustration of this principle.

article thumbnail

Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

At that time, customers told us they were less focused on price in negotiations and more focused on keeping the business running, with expectations including: Changes (increase or decrease) in supply chain deliveries Delays in payment schedules Changes in allocation of volume contracted.

article thumbnail

The Five Health Care Trends Every SAM Needs to Know

Strategic Account Management Association

8 webinar, “The new health system supply chain mandate: What every SAM needs to know,” hosted by SAMA and presented by Advisory Board’s Brandi Greenberg. . However, no trend effectively bridges the existing gaps across industry stakeholders. Vice President, Life Sciences & Health Care Ecosystem Research. Advisory Board.

article thumbnail

How to Tackle 8 Manufacturing Sales Challenges

Brooks Group

Although supply chains have rightsized since the pandemic, many manufacturers are dealing with increased customer choice, greater competition, and compressed margins. How to Overcome 8 Manufacturing Sales Challenges Challenge 1: Intense Competition Supply chains have normalized since the pandemic. Challenge 4.

article thumbnail

UNDERSTANDING PHARMA CUSTOMER ECOSYSTEMS

Clarity Engagement Solutions

Providers, payers and suppliers, also a distribution supply chain and the patients themselves. What are the pressures and challenges that stakeholders face at the moment? What does it include? – The rapid pace of change and innovation. – Patient empowerment. – The effect of merger and acquisition activity.