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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. We’re seeing it first hand. The ecosystem: When creating value, think outside your own business.

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The Value of Reliability

Holden Advisors

The COVID-19 pandemic has taught us many lessons, not the least of which is the value of a reliable supply chain. It’s become crystal clear that the businesses with a reliable supply chain have a distinct advantage over their competitors who don’t. We’ve all felt it. What is one day worth to your customers?

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The Five Health Care Trends Every SAM Needs to Know

Strategic Account Management Association

8 webinar, “The new health system supply chain mandate: What every SAM needs to know,” hosted by SAMA and presented by Advisory Board’s Brandi Greenberg. . At Advisory Board, we work with over 4,900 provider organizations, 90 health plans and 400 suppliers to produce syndicated research studies about U.S. Advisory Board.

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How AI can help manufacturers revamp their supply chains and be more sustainable

Zendesk

The ongoing effects of the pandemic and, more recently, the war in Ukraine have exposed supply chain vulnerabilities that are forcing companies to adapt quickly. For example, cognitive AI offers manufacturers a single, holistic view of the supply chain and helps remove bottlenecks in operations using real-time data.

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The Modern Supply Chain: Global Challenges and Best Practices

Speaker: Bart Huthwaite - Principal, RSM, Operations and Supply Chain

We’re in the midst of economic turmoil, the aftermath of a global health crisis, and continuous tensions between international organizations, so how can you ensure your supply chain is powerful enough and flexible enough to weather the storm? Your company is depending on this! Save your seat today!

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9 Unexpected Reasons Why Key Account Management is Important

Account Manager Tips

Account growth, renewals and advocacy are difficult for indirect suppliers because procurement focus on spend management. Invested in the relationship and view you as a strategic supplier. Capture more spend away from alternative suppliers. The more your clients rely on you, the more difficult it is to change suppliers.

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What is Key Account Management? (It’s Not What You Think)

Account Manager Tips

Over the years, as buyers became more powerful; customers went global; costs came under pressure; the supply chain became more complex It became clear that one person could not do it all, and so the responsibilities were divided. Viewed as a supplier of products and services. (1996), The Sales Strategist, Irwin ) See the difference?

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Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

How can a supplier diversity program help you gain invaluable competitive advantages? Supplier diversity programs are impactful and effective tools in your business strategy because they guarantee a diverse supplier base and ensure inclusivity within your ultimate procurement plan. Ready to get started?